Privacy Policy

1) Personal Information Collected

a. When registering as a member or making an inquiry: name, email address, contact information, password (when registering), and inquiry details

b. When making a reservation or payment: reserver’s name, participant name(s), contact information, email address, payment information, and any additional information required for use of the product

c. Where required due to the nature of the product: English name as shown on passport, nationality, date of birth, and information required for boarding or admission

d. Automatically collected information: access logs, cookies, device information, browser information, IP address, and usage records

2) Purpose of Collection and Use of Personal Information

• Identification of members and member management

• Reservation processing, payment processing, reservation confirmation, and customer support

• Provision of information to local operators for product use and operation

• Refund processing and complaint handling

• Service improvement, statistical analysis, and prevention of fraudulent use

• Fulfillment of legal obligations

3) Retention and Use Period of Personal Information

• The Company will destroy personal information without delay once the purpose of collection and use has been achieved.

• However, where retention is required under applicable laws and regulations, the Company will retain such personal information for the period prescribed by the relevant laws and regulations.

– Records regarding contracts or withdrawal of subscription: 5 years

– Records regarding payment and supply of goods or services: 5 years

– Records regarding consumer complaints or dispute resolution: 3 years

– Records regarding display and advertising: 6 months

4) Provision of Personal Information to Third Parties

• In principle, the Company does not provide users’ personal information to external parties.

• However, to the extent necessary for reservation processing and the provision of travel products, personal information may be provided to local operators and providers of transportation, accommodation, activities, and similar services.

• The items provided, recipients, purpose of provision, and retention period may vary depending on the nature of the product, and where necessary, such details will be provided on the product detail page or through separate notice.

5) Entrustment of Personal Information Processing

• The Company may entrust tasks such as payment processing, email delivery, hosting, and customer inquiry response to external service providers for the operation of its services.

• The Company may entrust personal information processing to external service providers only to the extent necessary for payment processing, website hosting, email delivery, and customer support.

• Details of entrusted service providers and the scope of entrusted tasks will be disclosed or updated in accordance with the actual operational status of the service.

6) Rights of Data Subjects and How to Exercise Them

• Users may request access to, correction of, deletion of, or suspension of processing of their personal information at any time.

• Users may make such requests to the Company’s customer support center or Chief Privacy Officer in writing, by email, or through other available means.

• Users who have registered as members may directly update their information through My Account or similar features.

7) Installation, Operation, and Refusal of Cookies

• The Company may use cookies in order to provide customized services, analyze access frequency, and understand patterns of use.

• Users may refuse the storage of cookies through their browser settings, but doing so may limit the use of certain services.

8) Procedures and Methods for Destruction of Personal Information

• The Company shall destroy personal information without delay when the retention period expires or the purpose of processing has been achieved.

• Electronic files shall be deleted using secure methods that prevent recovery or restoration, and paper documents shall be shredded or incinerated.

9) Measures to Ensure the Security of Personal Information

The Company strives to implement the following measures in order to securely protect users’ personal information.

• Access to personal information is restricted to authorized personnel only.

• Access logs for systems processing personal information are retained and managed.

• Technical safeguards, including the installation and monitoring of security programs, are implemented.

• Administrative and technical measures are established to securely store and transmit personal information.

• Internal management and protection measures are operated for personnel handling personal information.

11) Changes to This Privacy Policy

• This Privacy Policy shall take effect on 2026.04.27.

• This Privacy Policy may be revised in the event of changes in applicable laws, services, or internal policies, and any such changes will be announced through the Site.