Cancellation and Refund Policy
1) General Principles
• Cancellations and refunds are processed in accordance with the product detail page, voucher, reservation confirmation, and this policy.
• This policy applies to day tour products currently offered on this website. If a product is subject to a separate cancellation policy, the product detail page or voucher shall prevail.
• Refunds are, in principle, made through the same payment method used by the customer. However, the actual timing of the refund may vary depending on the card issuer or payment provider.
2) How to Request a Cancellation
• Cancellation requests must be submitted via our customer support email at info@noljakorea.com.
• When requesting a cancellation, the customer must provide the reservation number, name of the reserver, contact information, and reason for cancellation.
• The time of cancellation request will be determined based on the time the Company receives the request, during business days and business hours.
3) Standard Refund Policy
• Free cancellation up to 24 hours before the tour (local time).
• No refund for cancellations within 24 hours or no-shows.
• Changes to the number of participants must be made at least 48 hours before departure.
• For cancellation requests, please contact info@noljakorea.com with your booking number.
4) Cancellations Due to the Company or Local Operator
• If the product cannot be operated due to reasons such as failure to meet the minimum number of participants, inability of local operation, severe weather, facility closure, vehicle issues, or force majeure, the Company may offer a schedule change, an alternative product, or a refund.
5) Customer Responsibility
• If the customer is unable to use the service due to reasons attributable to the customer, such as lateness, no-show, loss of contact, failure to meet passport, visa, or admission requirements, confusion about the meeting point, or excess baggage, refunds may be restricted or unavailable.
6) Refund Processing Period
• After a refund is approved, the actual refund may take approximately 3 to 10 business days to be reflected, depending on the payment method and the policy of the card issuer.
7) Contact Information
Customer Support Email : info@noljakorea.com
Customer Support Contact Number : 82-2-6285-6508
Business Hours : 9:00 AM to 6:00 PM (Korea Standard Time)
